General conditions

For a pleasant stay at the hotel, we kindly ask that you comply with a few basic rules. You will also find the general accommodation conditions, schedules, and supplements.

CHECK-IN TIME

Check-in hours are from 3:00 PM to 10:00 PM.

We recommend completing the online check-in for a faster process upon your arrival at the hotel. A link to complete this will be available between 72 and 48 hours prior to your arrival. Late arrivals must be notified at least 24 hours in advance. You will then receive instructions on how to check in, as it will involve a different procedure.

Group check-ins on Fridays or Sundays will take place from 6:00 PM onwards, or at a previously agreed time. Guests wishing to request an Early Check-in must contact the hotel in advance. This is subject to availability and may incur an additional fee. Any request must be managed by email. Phone requests will not be accepted.

To complete the check-in or registration process, it is mandatory to present:

ID card (DNI) or Passport for all guests aged 14 and over. Children under 14 must be documented with an ID card, passport, or family record book (book family). All data will be collected for the Mossos d'Esquadra (police) passenger registry and our guest files. All personal information collected at check-in (names, IDs, phone numbers, or additional information) is protected under the Data Protection Law.
It is not necessary to present a printed booking voucher, unless the travel agency specifically states otherwise. We recommend keeping a digital copy of the voucher on your mobile phone.
A valid credit or debit card to manage the check-in document and the corresponding security deposit for the accommodation. If no valid credit/debit card is provided, the hotel reserves the right to request a cash deposit. By accepting the key and accessing the room(s), the guest(s) accept the hotel's terms and conditions, which are considered automatically incorporated into the contract for additional services. The use of these services implies full, unreserved acceptance and validity of all terms, and charges will be automatically billed to the guest's card. Payment for the reservation must be made during online check-in or in-person check-in. Payments under 15 euros must always be paid in cash. Credit or debit cards will not be accepted under any circumstances for amounts lower than this. If you booked through a travel agency and only have to pay the Catalonia tourist tax, this must also be paid upon arrival and always in cash.
For all reservations with payment clauses where the hotel charges the amount in advance (via credit/debit card), a proof of payment (corresponding receipt) will be provided at the time of check-in. If you wish to pay for your reservation in advance via bank deposit or wire transfer, please contact the hotel prior to making the reservation. hese payment methods are only permitted at least 7 days before the arrival date.

DEPARTURE / CHECK OUT TIME

Check-out must be completed before 11:00 AM on the day of your departure.

Late check-out is possible, at an additional cost, subject to availability and prior arrangement. This information will be included in your hotel welcome document. Any extension of your stay must be booked in advance, and a written confirmation will be provided.

In case of delay in leaving the room, the hotel will charge 100% of one night as a penalty.

RESTAURANT - BREAKFAST

Breakfast hours: From 8:00 AM to 10:00 AM (Last entry is at 9:45 AM).

If you wish to have breakfast during your stay, we recommend booking it in advance to guarantee availability in the restaurant. During the low season, we only offer breakfast if it is specified at the time of booking. Breakfast features local products and, depending on the number of bookings, will be served either at the table or as a buffet.

We have lactose-free and gluten-free products available for breakfast. Staff must be informed in advance in case of intolerances. In accordance with European Regulation 1169/2011, we inform you that: Our kitchen is small and cannot guarantee that cross-contamination will not occur. Although we take all relevant measures, the possibility exists. Therefore, you must take this into account when booking.

All guests over 2 years old must pay for breakfast. Please keep this in mind at the time of booking.

Breakfast prices:

Adults: 15 euros per person per day
Children (from 2 to 11.99 years old): 10 euros per person per day
Babies (from 0 to 1.99 years old): Free of charge Occasionally, you can benefit from a better rate by booking with breakfast included.

RESTAURANT

The hotel does not have a restaurant for lunch or dinner. This service is only offered to groups of more than 25 people. Reservations must be made in advance with the hotel reception at least 7 days prior to booking.

During peak season, we offer a half-board option (breakfast and dinner included). If you see this option in our booking engine and book it, dinner from 8:00 PM to 9:30 PM will be included. Dinner is a set menu served at your table.

During the winter season, we offer a menu for dining in the bar. Open from 6:00 PM to 9:30 PM. See the menu.

ACCOMMODATION FOR BABIES AND CHILDREN

It is essential that at the time of booking (either through our website or agency), you select a room that has the capacity for the total number of people who will be staying at the hotel, including babies.

Babies aged 0 to 1.99 years are free of charge when sleeping in existing beds; however, you should still inform us that you are traveling with babies so that they can be placed in a suitable room and taken into account for daily accommodation insurance.

The maximum number of babies in a room is: 1 (If you are traveling with more babies, please speak to the hotel reception before booking).

We have cots available for babies from 0 to 1.99 years old with a supplement of 12 euros per night.

If you are traveling with a baby and choose a room with a sofa bed, please note that sheets, towels, blankets, etc., are NOT included . Babies only stay free of charge in existing adult beds. Meals such as breakfast or dinner are not included. Any food ordered for the baby must be paid for at the accommodation.

All children must be registered at the time of making a reservation, respecting the maximum capacity that the hotel has in each of the rooms.

If you make an error in your booking , you will be charged the corresponding fee for any undeclared children at check-in or during your stay, provided we can offer them a room suitable for your total number of guests. If we do not have a room available, we will not be able to process your check-in and you will lose your reservation.

PEOPLE NOT REGISTERED IN THE RESERVATION

Any additional person not registered or paid for on the reservation will be charged the corresponding supplement upon arrival at the hotel, regardless of whether they share a bed with their companion.

In other words, children over 24 months old must pay their corresponding fee, regardless of whether they sleep in their parents' bed or not. The same applies to adults.

Hotel regulations do not allow any additional people beyond the room's capacity.

In other words, if they book a triple room and four people (over 24 months old) arrive, they will have to book a quadruple room. This means they may be required to change rooms if a quadruple room is available, or to book another room if one is unavailable.

To avoid any issues upon arrival due to a lack of availability in new rooms, we recommend booking the appropriate room size for the total number of people in your party. Our system calculates the price for children from 0 to 17 years old, and the corresponding discounts for family rooms or rooms for larger groups.

In case of "sneaking in" additional people, without managing passenger registration, outside of check-in hours... whether or not they sleep in the existing beds, it will not only entail charging for the additional person, but also a penalty of 5% on the supplement.

Additional person surcharges vary depending on the season. The corresponding amount will be charged at the time of booking.

NO SMOKING THROUGHOUT THE ENTIRE PREMISES

Smoking is prohibited throughout the hotel (including windows and balconies). Violation of this rule may result in a fine or expulsion from the hotel without compensation.

The minimum penalty is 50.00 euros and the relevant cost will be charged to the credit card provided at the time of checking the room after check-out.

Smoking prohibited substances will result in an automatic call to the police and immediate expulsion from the hotel without compensation.

NO PETS ALLOWED

Pets are not allowed in the hotel. No pets of any kind are accepted. Failure to comply with this policy may result in a fine or expulsion from the hotel without compensation.

The minimum penalty is 65.00 euros.

TOURIST TAX OF CATALONIA

The tourist tax in Catalonia is a tax that the customer must pay upon arrival at the hotel. It is NEVER included in online prices, agency rates, or any amount quoted by the hotel.

It costs €1.20 per adult aged 16 and over per day. New rates will apply from September 2026 (we are awaiting the new regulations).

This payment must be made in cash at the time of check-in.

PERSONAL ITEMS

All hotel guests are responsible for their personal belongings, both in common areas and in their rooms. Guests wishing to store valuables can request a safety deposit box key at reception for a fee of €4.00 per day. A replacement key will be charged at €15.00 if lost.

Some rooms have a free safe (Superior Comfort, Junior Suite and Suite).

Lost or forgotten items at the hotel

All items found during checkout are placed in a bag labeled with the date, guest name, and room number. They will be kept for 30 days.

Not all reservations are identified with the customer's personal data (email or telephone), so it will be the customer who must contact the hotel to request the loss of any personal item.

The hotel does NOT ship lost or forgotten items. Guests are responsible for arranging collection with a transport company or planning a return trip to La Molina to retrieve their belongings. All shipping costs are the responsibility of the guest.

The hotel will pack the item in a simple plastic bag. Please note that some shipping companies require different boxes or containers for pickup. You can arrange these additional services with the shipping company.

We do NOT store underwear, clothing stained with bodily fluids, food, or hygiene products.

NO NOISE ALLOWED AFTER 10:30 PM

For a better coexistence, we ask that all customers respect the zero noise regulations from 10:30 pm onwards.

Parties, television, and loud music are not allowed at any time of day.

Failure to comply with this rule will result in the police being called (in the case of organizing a "party") and direct expulsion from the hotel without compensation or refund.

RIGHT OF ADMISSION

The hotel reserves the right of admission, regardless of whether the reservation was made through a travel agency or directly with the hotel.

The hotel reserves the right to judge what are acceptable levels of noise or behavior from its clients, guests, representatives…

The hotel will give prior notice to the client of their bad behavior. In case the client does not comply with the requests or any other hotel regulations, the hotel reserves the right to conclude any reservation or end any event immediately, without being obliged to pay any refund of the reservation or process any compensation.

CASA EIRA

Boutique Hotel ***